Refunds, cancellation, and unused visit weeks

Who this applies to

Refunds concern fees paid to Fabric Layerpoint for a Plant Quality Review, an incoming lot reading, a line capability study, a monthly quality brief, or a related on-site day. They do not concern goods, software licences, or courses, because we do not offer those.

Eligibility

A refund is considered when you cancel in time, when we cancel, or when we cannot attend the plant for a reason on our side. A refund is not automatic because you disliked a finding in a briefing. If a factual error in lot numbers or machine IDs is our mistake, we correct the briefing at no charge.

Timeframes

Write to hello@fabric-layerpoint.digital or telephone +995 32 555 6380. Use the plant name and the visit week. We confirm receipt within two working days.

Full refund of the deposit

You receive the deposit back in full if you cancel ten or more full days before the first agreed on-site day, or if we cancel and cannot offer another week you accept within thirty days.

Partial refund

If you cancel between four and nine full days before the first on-site day, we keep forty percent of the deposit for time already spent on the visit plan and returned tickets, and refund the rest of the deposit. The remaining visit fee, if unpaid, is not charged.

If you cancel three full days or fewer before the first on-site day, the deposit is not refunded. We have already held travel and refused other plants that week.

Work already started

Once we have entered the plant, opened lots, or taken tickets off the table, the days already worked are charged in full. Unused later days in the same visit can be refunded minus travel already spent, or moved to another week if the plant can receive us.

If a draft briefing has been sent, that engagement’s fee is due. We will still correct factual errors.

Monthly briefs

A six-month stretch may be ended with thirty days’ notice after the third brief. Unused future months after that notice are refunded. Months already briefed are not refunded. If you pause for a factory holiday, we can skip a month by agreement; we do not refund a month in which you simply did not send tickets.

No-show

If we arrive at the agreed gate time and cannot be received, and you did not write the working day before, that day is charged as if it had been worked. A second day in the same visit may be rescheduled once.

Rescheduling

You may move a visit week once, if you write at least five full days before the original first day and we have another week free within two months. The deposit moves with the date. A second move is treated as a cancellation.

Travel and materials

Paid overnight travel and printing of a bound briefing that you asked for are not refunded once booked or printed, unless we cancelled. We do not buy cloth or spare parts on your behalf.

How a refund is paid

Refunds go back by bank transfer to the account that paid us, in GEL, within fifteen working days after we agree the amount. We do not send cash. Card checkout does not exist on this site, so there is no card reversal.

Exceptions

If a plant is closed by a public order, a fire, or another event neither of us controls, we will move the visit at no extra fee or refund the deposit in full, at your choice. We do not refund because a buyer later accepted a lot we had advised you to hold; the briefing is a reading of records, not a wager.

For a refund request, use the same address as the office: Level 7, 45 Paliashvili Street, Tbilisi 0179, or hello@fabric-layerpoint.digital.